Thinking about joining? Here's what you need to know.

How can Peaceful Parent help me communicate with my ex?


Being able to communicate with you is a privilege. If that privilege is being abused by your ex, start setting some boundaries around text messaging that will help bring some control and peace back to your life.

Choose a “status” with your ex that can help you regain some control over messages with your ex while still maintaining the ability to communicate.




Is my cell phone device supported?


Peaceful Parent is an app for iPhone users and is available to download throught the Apple App Store. Android phone support is coming soon.




What is Limited Chat?


Limited Chat was made to help parents get to the point and stop ranting. 50 characters is all they’re allowed for each message which means they must choose each word wisely and cut out the subtle jabs and lengthy abusive messages.

If you’d like to limit how many messages you receive from your contact – you can do that too! Read below about “limiting messages” for further details.




How do I cancel my subscription?


Use the Apple App Store to cancel your subscription. We're sorry to see you go and would appreciate your feedback on why you would like to cancel. Please send us an email on how we can improve! support@peacefulparentapp.com




What is Canned Chat?


Canned Chat was made to help parents who can’t seem to escape from abusive text messages – even by limiting the length of each messages (using Limited Chat). In Canned Chat, only pre-written messages are allowed thereby eliminating all opportunity for abusive messages. Many pre-written messages allow for some customization using children’s names, time, date and map features for example.

Click on the Canned Chat page to scroll through the pre-written messages.

Also, if you’re using Canned Chat and you would like to suggest we add an additional pre-written message that you’re missing, please email us: support@peacefulparentapp.com.




How can I contact support?


Email us at support@peacefulparentapp.com and we would absolutely love to hear from you!




How do I leave a review or rate Peaceful Parent app?


You can rate and review through the Peaceful Parent app on the Settings page. You can also go directly to the Apple App Store and leave a review. Thank you!




What if my ex doesn't have an iPhone?


If your ex doesn't have an iPhone, you will not be able to use Peaceful Parent app at this time. We're currently developing the Peaceful Parent app for the Google Play Store and Android users. Please subscribe to our newsletter and we'll let you know when it's available. Thank you for your interest!




How do I use Peaceful Parent app?


Sign in to your account using the Peaceful Parent app.

Invite your ex or another contact to use Peaceful Parent by navigating to the chat page and pushing the bright green + sign on the bottom right hand of the screen.

Once your ex or contact has downloaded Peaceful Parent and set up an account you will receive an email confirmation that your accounts have been matched.

Now you are able to use the app to communicate by sending text message.




How do I log in to my account?


Log in using your username which is your complete email address. Please be sure to enter your address entirely and correctly each time. Passwords are case-sensitive. If you are still unable to sign in, please try to reset your password. If you do not receive the password reset email right away, please double check your email’s spam and junk folders. Also, be sure to add support@peacefulparentapp.com to your email’s contacts list before trying again.ragraph




What are the 3 “status’s” available in Peaceful Parent?


OPEN STATUS:

  • Open Status is a FREE way to text message with your ex and/or co-parent.
  • Attach documents and pictures to text messages easily!
  • Secure and tamper-proof.
  • Time/date stamped when text message is sent and seen.

LIMITED STATUS:

  • This status can be used if you’re tired of receiving long-winded, ranting messages.
  • Limited Status will decrease abusive text messages by confining message length to 50 characters or less. It forces your co-parent to get to the point and leave the nonsense out of every message!
  • Secure and tamper-proof.
  • Time/date stamped when the message is sent and seen.

CANNED STATUS:

  • For the worst offenders: people who need canned status have abused the privilege of communicating with open, free chat and limited chat.
  • Canned Status stops offensive messages outright by only allowing pre-written messages and replies that address issues that commonly come up between co-parents: drop-offs, pick-ups, medical/dental, events, etc.
  • Secure and tamper-proof.
  • Time/date stamped when the message is sent and seen




How do I upgrade to use Limited or Canned chat?


You can upgrade and establish the status of a contact when you first invite them to chat with you using Peaceful Parent. You can also change the status of a contact anytime by clicking on the 3 dots next to their name when the contact’s chat page is opened. The 3 dots are located on the top right hand corner of the screen.




What types of additional limitations and boundaries can I set up with a contact to keep communications controlled and concise?


Limit the number of messages per day: Determine how many messages you would like to receive per day (from midnight to midnight). That way, your phone won’t blow up with message after message from someone who needs to take a breath.

Limit the times you receive messages: Set a curfew on messages from your ex so you’ll never receive a nastygram right at your bedtime ever again. Upsetting messages received during work hours will never throw you off your game again when you use this feature.

Insist on a waiting period to cool off: Sometimes when we take the time to ponder what we really want to communicate we can find the strength to be nice and concise instead of allowing a kneejerk reaction to spin a nastygram we’ll regret. This feature forces your contact to wait a certain amount of time you will determine (5, 10, 15, etc. minutes) so you can’t get message after message, after message again.




How do I change or update the information I provided when I signed up?


You can change your personal information by logging in to the Peaceful Parent app, navigating to the Settings tag and then clicking on Personal Information. You can change your name, your children’s names and “other” names.




What is the purpose of other names?


You can change your personal information by logging in to the Peaceful Parent app, navigating to the Settings tag and then clicking on Personal Information. You can change your name, your children’s names and “other” names.




When I try to sign in to my account, it says that the other parent has not yet signed up, but I know they have.


Your username is your complete email address. Please be sure to enter your address entirely and correctly each time.

Passwords are case-sensitive. If you are still unable to sign in, please try to reset your password. If you do not receive the password reset email right away, please double check your email’s spam and junk folders. Also, be sure to add support@peacefulparentapp.com to your email’s contacts list before trying again.




How do I share my conversations with my attorney or other third party?


The best way to share your communication with a third party is to email them a complete copy of your record in PDF format. You can do this directly from the Records page of the app.




Why does the app say I need to pay?


Peaceful Parent is Free when you use Open Chat. It’s an upgrade to use Peaceful Parent’s features that set boundaries with your contacts: Limited Chat, Canned Chat, Limiting message number, Setting times of day you want to receive messages and Establishing a waiting period.




How do I know when the other person has read my messages?


Once a message is successfully posted, both users can see the time it was sent. You will also know when the other parent first views your message because that view information will be logged within your message even if they do not post a reply. The first view will trigger a date and time stamp as well.

When using the Peaceful Parent app, users can also receive a notification that there is a new message; each user can customize the notifications as a unique sound.




Can I set a unique sound notification so that I always know when I receive a Peaceful Parent message from a contact?


Yes, you can set a unique sound or ring tone for Peaceful Parent. You can do this on the Settings Page: click on Settings; click on Notifications; select the notification sound/ring tone you want.